Administrative / Customer Service Representative

Position Summary
The CSR would be the first point of contact for our customers. Your responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Location: Winnipeg, MB
Schedule: Mon – Fri
Shift Timing : 7:00 AM to 3:30 PM

What you will do

Responsible for confirming charges on Inter Branch Invoices and reporting any discrepancies to Accounts Payable or the Office Manager in a timely manner
Within the CSR classification and after training, must be prepared to cross-train and may be required to perform the duties of other CSR positions
Responsible for accurately entering inventory into the WMS in a timely manner, and ensuring paperwork is sent off to the customer for backup
Responsible for accurately entering orders into WMS and given to warehouse personnel to pick
Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion. Disagreements should be reported to the Office Manager
Generate invoices and relate all pertinent information to the Office Manager
Ensure accuracy of all invoices, attached backup if required, and email in a timely manner
Ensure all monthly charges are accurately entered in the WMS by the month end deadline date
Report any shipping/receiving errors and/or revenue adjustments to the Office Manager
Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate
Ensure customer and product profiles are updated in the WMS as changes occur
In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading
Ensure that all documents within their control, relating to Customs Bonded activity is maintained
In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made
Maintain accurate monthly file information for accounts
Enter KPI data into the Database as required

What You’ll Bring

A minimum of 2 years of CSR experience
Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access;
Previous experience using Warehouse Management Software an asset
Must be bondable and legally able to work in Canada

Along with the following Skills & Competencies:

Strong communication skills both oral and written
Strong time management and prioritization skills
Strong attention to detail and accuracy
Proficient in the following Microsoft Office programs: Word and Outlook
Intermediate excel skills
Strong leadership skills