Administrative Director

Salary Grade

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $60,906 and $77,047, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Job Description

POSITION OBJECTIVE

The Director of the Global Nurse Leadership Program is a key member of the Frances Payne Bolton School of Nursing Marian K. Shaughnessy Nurse Leadership Academy leadership team. The director is responsible for initiating and fostering international programmatic and academic opportunities for leadership development while directing, overseeing, and managing all administrative functions for the global nurse leadership development education programs, including financial and programmatic management. The director interfaces with key leaders in nursing and healthcare within existing partnership programs (Hong Kong, Ireland, Israel, the Philippines, Kenya, Nigeria, Italy) and initiates additional partnerships with key nursing and healthcare leaders globally. The director will support the academy faculty to deliver exceptional global leadership program results. The director must communicate well and coordinate closely with the academy¿s Director while being able to independently represent global initiatives of the academy, advocate for the academy and the global program interests, present programs, preside over special events, and ensure the smooth operation of the global leadership programs in the academy director¿s absence.

ESSENTIAL FUNCTIONS

1. Initiate, develop, implement and evaluate the academy¿s international programmatic and academic opportunities for leadership development (including short- and long-term fellowship and continuing education programs from 1 hour to 18 months); manage all administrative functions for the global nurse leadership development programs, including financial management. The director interfaces with key leaders in nursing and healthcare within existing partnership programs (Hong Kong, Ireland, Israel, the Philippines, Kenya, Nigeria, Italy) and initiates additional partnerships with key nursing and healthcare leaders globally. The director responsibilities include providing program leadership, developing program materials in collaborating with key leadership faculty at Case Western Reserve University and within partner institutions in the United States and globally, identifying key mentors for each international fellow in the global programs, and coordinating all program activities, including curriculum materials, fellow to mentor matching and subsequent meetings between fellows and mentors, travel for nurse leaders from the university and partner countries, program rosters and key program documents, assembling welcome and orientation materials, communicating with program participants, and managing and evaluating feedback surveys across all programs, initiating continuous quality improvement processes to enhance programs based on feedback obtained from global partners. The director may need to travel to partner countries. (45%)
2. Manage events to facilitate global programs and direct all administrative tasks related to participants. Coordinate all correspondence with key individuals for the global programs, assist with all program logistics, and, with faculty participants, prepare and post required readings and lecture materials on Canvas. Coordinate reminders and payments for guest lecturers and international fellows while ensuring the completion of paperwork for program participants. (15%)
3. Organize all program evaluation activities, including drafting evaluation surveys using appropriate tools. Ensure prompt sharing of program evaluation results with program leadership and global partners. (15%)
4. Create and maintain databases, spreadsheets, and agreements; establish, organize, and maintain filing systems for program and participant records. (15%)

NONESSENTIAL FUNCTIONS

1. Schedule necessary appointments between participants and faculty in consultation with faculty availability and schedules. (5%)
2. Process expense reports and reimbursements for program leadership and participants. (3%)
3. Perform additional duties as assigned. (2%)

CONTACTS:

Department: Regular contact with the director of the academy, directors and coordinators of the global partnership programs from participating countries, and local, national, and global program faculty to ensure workflow continuity. Maintain regular contact with the School of Nursing Associate Dean for Global Affairs. Additionally, maintain regular contact with key staff from other offices within the nursing school, in particular the development staff for continued program funding from external foundations and related sources.

University: Moderate contact as liaison with staff from the university and nursing school development office, international offices, communication and marketing office, office of campus enrichment and engagement, and other departments and research centers to facilitate information exchange.

External: Moderate communication with global partner institutions to develop and oversee student participant activities.

Students: Moderate contact with participants (fellows and students) enrolled in, or interested in, global programs.

SUPERVISORY RESPONSIBILITIES

The director will have supervisory authority over the program manager, department coordinator and student workers.

QUALIFICATIONS

Education/Experience: Bachelor's degree and 5 years OR master's degree and 3 years of related professional experience in managing/directing programs in business, service, clinical, and/or academic settings required.

REQUIRED SKILLS

1. Excellent interpersonal skills, including demonstrated ability to interact effectively with senior-level professionals within the nursing school community and the university as well as external constituencies including donors, global partners, professional organizations, students and vendors. Must be able to work both independently and collaboratively with colleagues. Ability to interact with colleagues, supervisors, and customers face to face. Excellent oral and written communication skills, as well as interpersonal skills.
2. High degree of energy, creativity, flexibility, and exceptional organizational skills, including the ability to manage multiple projects and constantly shifting priorities.
3. Effective problem-solving skills.
4. Self-motivated and demonstrates leadership skills and possesses the ability to work in teams, multitask and facilitate programs.

5. Must demonstrate confidentiality with sensitive information. A high degree of professionalism, organization, discretion, follow-through, and attention to detail is essential for this position.

6. Knowledge of global health issues.
7. Proven ability to work in a fast-paced, changing environment and a strong customer service focus.
8. Ability to work effectively independently and collaboratively within a team. Must be highly motivated, responsible, dependable, and a self-starter.
9. Proficiency in Microsoft Office and Google Docs, with the ability to learn new programs; experience in database management required.
10. Meticulous attention to detail.
11. Ability to be diplomatic in a high-pressure atmosphere. Respect for confidentiality.
12. Strong presentation skills.
13. Appropriate virtual meeting skills and ability to use virtual meeting software, such as Zoom.
14. Ability to write reports, business correspondence and procedure manuals.
15. Ability to meet consistent attendance.
16. Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
17. Willingness to learn and work with Artificial Intelligence (AI) tools and technologies.

WORKING CONDITIONS

General office environment. The employee will perform repetitive motions using a computer mouse and keyboard to type. There are no health or safety hazards in the position. The candidate must be able to handle different and often complex needs specific to each applicant/program participant. Travel to participating sites may be required occasionally.

Hybrid Eligibility

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

EEO Statement

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodations

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

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