Administrative Executive

Role Summary - 12 months renewable contract

The Claims Administrative Executive provides administrative and operational support to the Claims Department, supporting the timely registration, processing and servicing of Accident & Health (A&H) and Life insurance claims.

Responsibilities

• Register A&H and Life insurance claims and maintain accurate claims records.
• Prepare claim documents for scanning, indexing and system registration.
• Manage claims-related emails and enquiries from agents, customers and internal teams.
• Follow up on missing documents, medical reports and other outstanding requirements.
• Prepare claims-related correspondence, including lawyer letters and death claims invitation letters.
• Process incoming mail, cheques and hardcopy claim submissions.
• Update claims records and trackers and conduct hospital, clinic and industry searches.
• Process fund transfers to support timely claims payments.
• Support ad-hoc administrative and operational tasks as required.

Requirements

• N-Level, O-Level, NITEC, Higher NITEC or Diploma in any discipline.
• Fresh graduates are welcome to apply.
• Administrative, clerical, customer service or insurance operations experience is advantageous but not required.
• Good organisational skills with strong attention to detail and accuracy.
• Basic proficiency in Microsoft Outlook, Word and Excel.
• Good communication and interpersonal skills.
• Able to multitask and work effectively in a fast-paced environment.
• Comfortable handling confidential and sensitive information.