Administrative File Coordinator - Office Manager Career Track
Description
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Administrative File Coordinator
Fairfax, Virginia
Full-Time | Monday–Friday | 8:00 AM–5:00 PM | In Office
- Dental insurance
- 401(k)
- Paid time off
- Monthly team commission and bonus opportunities
- Extensive paid training
- Career advancement opportunities
- Use QuickBooks for invoicing, payments, customer records, and basic accounting support
- Work within Copper CRM to manage customers, leads, projects, and follow-up activities
- Maintain organized digital job files and work-in-progress reports
- Navigate the insurance restoration process
- Communicate with customers, adjusters, vendors, and project managers
- Manage purchase orders, vendor documents, and material tracking
- Review reports, estimates, invoices, and supporting documentation
- Build and maintain Microsoft Excel spreadsheets
- Coordinate schedules, appointments, and project updates
- Prepare professional emails, reports, and customer correspondence
- Help move projects from the initial customer call through final closeout
- Answer incoming calls and provide a professional, personable customer experience
- Receive and process new leads and job referrals
- Communicate with customers, insurance adjusters, vendors, and project managers
- Coordinate appointments, crews, and job schedules
- Enter and maintain accurate information in Copper CRM and other systems
- Monitor active job files and help move projects through each stage
- Assist with QuickBooks invoicing, payment tracking, and recordkeeping
- Create and manage purchase orders and vendor documentation
- Review field documentation for accuracy and completeness
- Track missing documents, approvals, estimates, invoices, and payments
- Prepare professional emails, reports, spreadsheets, and correspondence
- Maintain work-in-progress reports and complete job-file audits
- Help ensure customer and insurance requirements are followed
- Support job closeout and final documentation
- Assist other departments and management as needed
- Recent graduates and entry-level candidates are encouraged to apply
- Administrative, office, scheduling, customer service, or business experience is helpful
- Strong writing and professional communication skills
- Comfortable working with numbers and performing basic math
- Working knowledge of Microsoft Outlook, Word, and Excel
- Strong organization and attention to detail
- Pride in producing complete, accurate, and professional work
- Comfortable answering phones and communicating with customers
- Able to remain calm and professional during stressful situations
- Self-motivated, dependable, and willing to take initiative
- Able to manage multiple responsibilities in a fast-paced office
- Comfortable learning QuickBooks, Copper CRM, and other business software
- Restoration, construction, property management, accounting, or insurance experience is a plus but not required
- Reliable personal cellphone for work-related communication and authentication applications
- Ability to successfully complete a background check, subject to applicable law