Administrative/Office Support Assistant

Join the Indian Health Services as an Administrative/Office Support Assistant at the Red Lake Service Unit. This position provides administrative support through office coordination, records management, correspondence, scheduling, and program support, while serving as a key point of contact for patients, providers, staff, and external parties. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Provides administrative and clerical support to clinical and program staff by coordinating patient appointments, scheduling activities, and assisting with the flow of patients and services within the department. Schedules appointments, maintains calendars, prepares appointment reminders, and coordinates meetings, agendas, and follow-up activities to support efficient departmental operations. Prepares, reviews, processes, and maintains correspondence, reports, forms, records, referrals, and other administrative documents while ensuring accuracy, confidentiality, and compliance with established requirements. Serve as a point of contact for patients, staff, providers, and other parties by responding to inquiries, routing telephone calls, coordinating communications, and assisting with patient flow and departmental operations. Maintains electronic and paper records, enters and tracks information in automated systems, and assists with administrative functions such as timekeeping, travel coordination, data entry, and report preparation. Provides clerical and administrative assistance that supports efficient patient flow, continuity of care, and effective communication among patients, providers, staff, and external parties.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant. This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.