Administrative Officer

The Administrative Officer (AO) is located in the Office of the Chief, Pathology and Laboratory Medicine at James H. Quillen VAMC (JHQVAMC), Mountain Home, TN. The incumbent provides support for complex clinical operations as the coordinator, advisor, analyst, and planner for multiple program design and development among integrated services and the delivery of the health care services.

The incumbent has the responsibility to assist the Chief, Pathology and Laboratory Medicine and the Laboratory Manager by fulfilling administrative duties. This allows the Chief. Pathology and Laboratory Medicine to devote time to the clinical and academic aspects of this active, affiliated healthcare system. The incumbent assists in the design, implementation, modification, and maintenance of quality management and risk management programs. The incumbent applies specialized knowledge of health care management to the planning, organization, and evaluation of the delivery of health care services to Veterans. The incumbent provides administrative leadership, consultation and technical assistance to other service chiefs, section chiefs, care line managers and their administrative support staff related to complex clinical operations. The incumbent will be responsible for preparing and submitting business plans, equipment procurement packages. scarce medical and service contract procurement packages. etc., which encompasses the input of all patient care services (Nursing Service, Business Office, Quality Management, etc.). Duties include but are not limited to: The incumbent is responsible in the provision of continuity between the Pathology and Medicine Service for researching and interpreting internal and external policies, directives survey standards and regulatory requirements. These responsibilities include multiple and complex systemic activities relating to all aspects of clinical operations including coordinating utilization management and quality assurance activities to increase the efficiency and appropriateness with which services are provided and resources are utilized. This involves assessing the appropriateness and timeliness of care methods provided using written measurable criteria. The incumbent ensures accurate identification, reporting, trending, interventions, and education to provide efficient operations and to protect the organization's resources. The incumbent collects data from multiple sources ensuring that precise and accurate summaries are provided for reporting, tracking/trending and reviews and validates the data. Data will include but is not limited to, relative value units (RVU), clinic encounters, procedures, clinic wait times, missed opportunities, external peer review, etc. The incumbent establishes effective tracking systems and conducts statistical analysis on the data to identify patterns, trends, and variances. The incumbent prepares correspondence to local and national inquiries by facilitating retrieval of clinical records for external abstractors, sharing results and databases with providers in accordance with the Privacy Act and Confidentiality Statutes, and recommending actions to improve the delivery of care and services. The incumbent is responsible for the management and final development of all action items such as data calls, VISN, FOIA, OIG requests, local and VISN submittals, and congressional correspondence. The incumbent serves as Chief, Pathology and Medicine Services liaison for administrative investigations or root cause analysis reviews involving clinical operations and other internal and external reviews, including investigations, surveys and focused reviews. The incumbent collaborates with the Office of Quality Management to provide education, consultation, and technical assistance to service staff to Joint Commission standards and the Joint Commission survey process. The incumbent provides leadership for the design and implementation of indicator processes, and critical pathways that promote interdisciplinary efforts in the establishment of effective monitoring and evaluation of patient centered outcomes and organizational performances. The incumbent prepares and submits provider specific quality assessment information for use in program quantitative and qualitative evaluations. The incumbent prepares organizational and functional charts and is responsible for maintaining accurate provider listing and the administrative functions related to the recruitment of qualified practitioners and administrative support staff aligned organizationally under the Chief, Pathology and Medicine Service. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday 7:45 am to 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD605600 and PD605590 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.