Administrative Services Manager
Level Ground was founded in 1997 with a focus on fair trade and a passion for specialty coffee. We believe great, fair trade, organic coffee should be accessible to everyone. We started roasting coffee after-hours with a borrowed roaster in batches of 4lb coffee in Victoria, BC. Our first farmer partnership was with a co-op in Colombia and since then, we have worked with over 5,000 farmers across seven countries. We source high quality beans from organic and fair trade small-scale farmers. At Level Ground, we love the planet every day. Our patented roasting tech radically reduces emissions and we use 13 streams of recycling and composting, keeping us landfill free for over 20 years!
Job Overview
Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.
The Administrative Services Manager oversees Level Ground’s recurring administrative, employee, customer-account and payables processes, and supervises a small administrative support team. The role keeps day-to-day business administration accurate, organized and running smoothly, and ensures employees, customers and external partners receive clear and timely support.
What you will be doing
Customer & Sales Administration
Produce customer statements and maintain pricing schedules and customer information
Review credit holds and support timely resolution of customer account questions
Maintain recurring sales and BNQ reporting, and calculate influencer and sales commissions
Support the onboarding of new Level Ground customers
Payables & Program Administration
Administer corporate credit cards
Coordinate grant payment tracking
HR Administration
Coordinate employee onboarding, departures, benefits, records and system access
Ensure employees receive clear information and timely support
Communicate any team-wide HR updates
Corporate & Organizational Administration
Maintain corporate records, procedures, calendars and documentation
Track recurring administrative and compliance deadlines
Coordinate communication with benefits providers and other external partners, and support company-wide administrative systems
Team Leadership
Supervise three direct reports, providing day-to-day guidance and support
Set priorities, monitor workload and performance, and support professional development
Foster a collaborative, service-focused team environment
What we offer
$72,000-78,000/year starting salary
Comprehensive health and dental benefits plan
Group RRSP plan
Green transportation subsidy
Product discounts
Work Conditions
Full-time, permanent opportunity - 37.5 hours per week
In-Office Position – Office located in Central Saanich
Application Instructions
If this exciting administrative leadership opportunity with Level Ground speaks to you, please apply with a cover letter and resume.
For more information, please review the full job description.
We will be accepting applications until the end of the day on Friday November 6, 2026. We will be reviewing applications as they come in, so please don’t hesitate to apply. Only candidates who we are interested in moving forward with will be contacted.
If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to daniel@engagedhr.com
We look forward to hearing from you!