Administrative Specialist - Eau Claire - Full Time

Your New Beginning Starts Here

Celebrating 40 Years!

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking an organized and detail-oriented Administrative Assistant to join our team in our Eau Cliare Office. The candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting counselors, and maintaining a welcoming environment for customers and visitors.

Responsibilities

• Provide Administrative support to ensure efficient operation of office
• Assist clients and management staff with issues and concerns
• Perform data entry
• Manage appointment schedules for clients and therapists.
• Maintain accurate and organized client records, manage and coordinate referrals, assisting with the client intake process by gathering client information and verifying eligibility with insurance.
• Assist in maintaining up to date client records through audits.
• Assist with onboarding and welcoming new team members.
• Manage office funds by maintaining accurate petty cash account, making daily deposits when needed, managing client accounts and collecting balances due.
• Answer phones and greet clients, visitors and others.
• Type and distribute correspondences
• Complete insurance verification and prior authorizations
• Advanced scheduling coordination
• Troubleshoot administrative issues
• Assist with onboarding/training new staff
• Manage escalated client concerns
• Maintain workflow consistency
• Support multiple offices if needed
• Coordinate provider schedules
• Assist with operational problem-solving
• Support compliance/document tracking
• Schedule meeting/training rooms and coordinate calendars, as requested.
• Attend department/management meetings as scheduled.
• Order and re-stock supplies for office.
• Effectively convey ideas and department needs using clear verbal and written communication.
• Protect Aurora’s value by keeping information confidential.
• Ensure safe work place practices, and maintaining a clean and organized work space.
• Perform other duties as assigned.

Competencies

• Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
• Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
• Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
• Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
• Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
• Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
• Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
• Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
• Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits:

• Option to get paid before payday
• Opportunities for advancement in a growing, hire-from-within company
• Employee discount - Verizon and Dell
• Health Insurance
• Life Insurance
• Dental Insurance
• Vacation/Personal Hours
• Employee Stock Ownership
• 401-K
• Employee Achievement Program
• Longevity Bonus for Part Time or Full Time Employees
• Casual dress (no uniforms), fun work atmosphere
• And more

Compensation based upon experience and education.

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer