Administrative Supervisor

MPOWER Physical Therapy is looking for a highly organized, service-driven Administrative Supervisor to lead our administrative team and help ensure an exceptional experience for our patients, clients, and team members.

This role is ideal for a confident administrative leader who enjoys developing people, improving processes, solving problems, and keeping operations running smoothly. The Administrative Supervisor will provide day-to-day leadership and accountability for the Administrative Team while supporting reporting, process improvement, scheduling, auditing, and cross-departmental initiatives.

The successful candidate will be comfortable balancing people leadership, customer service, data and reporting, and hands-on operational support in a fast-paced healthcare environment.

Why Join MPOWER?

At MPOWER, you'll have the opportunity to make a meaningful impact—not only on our patients' experience, but also on the team and systems that support exceptional patient care. This is a hands-on leadership role for someone who enjoys making things better, developing people, and being an integral part of a growing organization.

What You'll Do

• Lead, manage, coach, and hold the Administrative Team accountable for day-to-day performance and customer service
• Assist with recruitment, interviewing, hiring, onboarding, and ongoing development of administrative team members
• Conduct quarterly conversations, performance evaluations, and compensation reviews for direct reports
• Create a culture of exceptional customer service for patients, clients, and team members
• Address performance, behavioral, and policy concerns promptly, professionally, and consistently
• Ensure projects and administrative processes are completed accurately and within established timelines
• Meet or exceed assigned productivity and performance metrics
• Collect, analyze, and present daily, weekly, monthly, quarterly, and annual operational data across MPOWER departments
• Maintain users, access, and subscriptions for MPOWER's electronic resources
• Coordinate student shadowing and clinical internship schedules and required documentation
• Coordinate company-wide meetings and cross-departmental initiatives
• Ensure assigned accounting reconciliation tasks are completed accurately and timely
• Serve as primary backup for daily therapy claims audits and therapy data reporting
• Provide operational backup for therapy scheduling and Front Desk Supervisor responsibilities
• Assist with auditing, evaluating, and modifying administrative and operational processes to improve efficiency
• Maintain work schedule as assigned by the Senior Director of Operations
• Assist the Senior Director of Operations with special projects and initiatives as assigned