Administrative Support Agent

Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships
Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)
Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)
When rate changes occur, ensure the proper steps are taken to foster successful billing
Mailing, emailing and uploading invoices to customer or payment center as needed
Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve
Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed
Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days
- Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines

Excellent organization skills and detailed-oriented
Motivated self-starter and work with urgency
Ability to thrive in a fast-paced and dynamic environment
Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)
Excellent written and oral English communication skills

Expeditors offers excellent benefits:

See also