Administrative Support Assistant

General Administrative Support

• Provide day-to-day administrative support to the management and operations team.
• Handle filing, documentation, data entry, scanning, photocopying and other office administrative tasks.
• Maintain proper records and ensure documents are organised and updated.
• Customer & Booking Support
• Assist with customer enquiries through phone calls, WhatsApp, email and other communication channels.
• Assist with scheduling and updating cleaning service appointments.
• Follow up with customers regarding bookings, changes, cancellations and service arrangements.

Prepare and send quotations, confirmations and other customer-related documents when required.

Staff & Cleaner AdministrationAssist with maintaining staff and cleaner records.Track attendance, work schedules, leave and other administrative matters.Assist with preparing staff-related documents, notices and correspondence.Coordinate with cleaners regarding assigned jobs and company instructions.

Document & Office ManagementPrepare letters, notices, reports, forms and other administrative documents.Maintain proper filing of company records and correspondence.Assist in purchasing and monitoring office supplies when required.Ensure confidential company and customer information is handled appropriately.

Communication & CoordinationLiaise with customers, cleaners, supervisors, suppliers and other departments as required.Escalate customer complaints, staff issues or operational problems to management promptly.Ensure important messages and instructions are communicated accurately to the relevant parties.