Administrative Support Associate

Administrative Support Associate – Title Department

Job Summary:

The Administrative Support Associate facilitates the efficient operation of the Title Department by performing data entry, administrative, and customer support tasks while learning title processing procedures.

Duties/Responsibilities:

● Accurately enter and update information in company systems following established procedures.

● Review documents and system information for accuracy and completeness.

● Perform various administrative duties and provide support to the Title Department.

● Assist with processing and organizing title and vehicle-related documentation.

● Communicate with sellers, clients, dealerships, and internal departments by phone, email, and text regarding title-related matters.

● Assist with identifying and resolving missing or incorrect information.

● Maintain organized files and records.

● Follow department procedures, templates, and training materials.

● Learn and perform Title Clerk responsibilities through structured on-the-job training.

● Assist with additional department duties as assigned.

Required Language(s) and Skills/Abilities:

● Extremely detail oriented.

● Excellent verbal and written communication skills.

● Strong organizational skills and attention to detail.

● Strong analytical and problem-solving skills.

● Proficient with Microsoft Office Suite or related software.

● Ability to follow written procedures and instructions.

● Ability to learn new processes and work independently.

● Ability to work in a fast-paced environment.

● Fluent in English.

● Spanish is a plus.

Education and Experience:

Minimum of one (1) year of administrative or office experience preferred.

Previous automotive, title, registration, or dealership experience is a plus.