Administrative Support Learning and Outreach

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Pay: TBD

Education level: Associate's degree; See Education/Experience below

SUMMARY:

Compiles data related to training needs and outcomes for all programs, produces reports for analysis, and assists with training initiatives at each site. Represents FCC in Outreach endeavors as needed. Assists Manager with tasks associated with learning and outreach. Keeps officiation of corporation records and executes administrative policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicates individualized queries and instructions to field staff as indicated by Manager of Learning and Outreach.

• Produces reports, responds to requests, and acquires information, as a result of data compilation.

• Adapts to new procedures readily.

• Assists with staff recruitment by completing requests for advertising and setting up job fairs and other networking events.

• Assists with ordering equipment and supplies and submitting proper paperwork following the purchase.

• Greet office visitors in a friendly and helpful manner.

• Receives telephone calls and takes messages for Manager and/or forwards calls to respective voicemail.

• Complete all data entry duties (survey results, key performance outcomes, professional development completion statistics, etc.) for learning and outreach division.

• Assists with ongoing survey development, considering results necessary to obtain forward thinking data analysis for measuring effectiveness and efficiency of division.

• Participates in public relations activities as it relates to outreach.

• Serves as the backup trainer at various locations as needed. Responsible for team building and professionalism while presenting to an employee.

• Coordinates all events related to outreach and learning as indicated/developed by leadership.

• Develops learning modules designed for e-learning. Modules must be engaging and creative.

• Make phone calls and/or in person visits to inquire about or follow up on training needs.

• Tracks all employees’ training progress with routine follow up with staff, and reports delinquencies to the appropriate leadership team member.

• Coordinates all special training events involving special speakers/presenters.

• Follows learning design and standards established by the organization (i.e., set-up forum, food, drinks, music, etc.)

• Is knowledgeable of all training regulations within Covered Entities (DDS, DHS, CARF, Medicaid)

• Provides written reports weekly to the Manager of Learning and Outreach on completed training sessions/attendees, employee coaching provided, and other communications completed for the prior week.

• This is a safety-sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Nondisclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.