Administrative Support Specialist

Essential Job Functions

· Greets and assesses the purpose for each student’s visit to the TRiO Office

· Accept and review student applications for completion accuracy

· Assist in program recruitment by acquainting students with the SSS program and project services and distributing SSS applications to potential program participants

· Interview potential Student Support Services participants and assist in coordinating the efforts to support that student through their college experience at Arkansas State University Three Rivers

· Provide on-line tutoring services in all subjects via online platform i.e. Tutor.com, Canvas, etc.

· Create and maintain participant files and ensure that files are in accordance with grant requirements

· Ensure appropriate financial management with supporting documentation and that purchases/travel are appropriate and justifiable

· Maintain master list of approved tutors and master tutoring schedule of all tutoring sessions

· Provide participants with information about their rights and responsibilities to receive free tutoring services

· Submit monthly progress reports to the Director including a cumulative summary of contact hours

· Coordinate the scheduling of tutorial requests made by participants including appropriate assessment of tutoring needs

· Collect academic progress information from participants and their tutors for documentation purposes

· Provide maintenance of the Student Access database and Lab Contact Assistant platform

· Provide tutor training in educational techniques, maintain contact with faculty, monitor tutorial assistance, and make modifications as necessary to meet program/participant needs

· Seek student/faculty evaluation of tutorial services and maintain tutor-instructor contact to ensure quality assistance

· Ensuring the maintenance of the SSS program and participant records as well as monitoring internally the fiscal procedures

· Coordinate the development and maintenance of forms, applications, welcome back event, assist Director with planning TRiO graduation luncheon, and public relations materials.

· Attend regional and state TRiO conferences, and professional conferences to ensure up to date service delivery and operation of the SSS program

· Create and distribute all office correspondence i.e. welcome packets, denial letters, flyers, newsletters, program forms, brochures, meeting minutes, etc.

· Ensure that student contacts whether it is office visits, workshop attendance, email correspondence, phone contacts, are accurate and logged properly in the Student Access database

· Ensure that TRiO areas are clean and welcoming as well as assisting students in the lab when needed as backup to Peer Tutors

· Serving/participating with TRiO events

· Assist in providing services to program participants in accordance with grant’s plan of operation which includes required/permissible services as well as Competitive Preference Priorities

· Collaborate with Student Services, other college personnel and community agencies to identify and access additional support services to help program participants meet their goals

· Perform other related duties assigned by the Director