Administrative Support Specialist- HSPD 12 Credentialing

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is actively seeking Administrative Support Specialist to provide administrative and operational support for a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide a nationwide federal HSPD-12 credentialing program. Specific duties will include, but are not limited to the following:

• Provides day-to-day administrative and operational support to program management and field personnel supporting HSPD-12 credentialing activities.

• Maintain program records, files, trackers, correspondence, and other documentation in accordance with established procedures and requirements.

• Support the collection, entry, validation, and maintenance of program data to promote accuracy and completeness of records.

• Coordinate meetings, schedules, conference calls, and other program activities involving government stakeholders and program personnel.

• Prepare and format reports, presentations, correspondence, meeting materials, and other program documentation.

• Track assigned actions, deliverables, deadlines, and administrative requirements and provides follow-up support to facilitate timely completion.

• Suppors the preparation and consolidation of recurring and ad hoc program reports, metrics, and status information.

• Assist with administrative coordination between program management, government stakeholders, corporate support functions, and geographically dispersed field locations.

• Monitor shared mailboxes, collaboration platforms, or other designated communication channels and appropriately routes requests and information.

• Support document control and records management activities, including maintaining organized electronic files and appropriate documentation.

• Assist with personnel onboarding, access requests, training coordination, and other administrative activities supporting program operations.

• Support inventory, equipment, supply, and logistical tracking activities, as required.

• Identifie administrative discrepancies or incomplete information and coordinates with appropriate personnel to facilitate resolution.

• Handle program information and documentation in accordance with applicable security, privacy, and confidentiality requirements.

• Perform additional administrative duties consistent with the scope and requirements of the contract.

Experience:

• Two or more years of administrative, program support, operations support, or related professional experience.

• Experience maintaining records, tracking data, preparing reports, coordinating schedules, and supporting administrative workflows.

• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Experience with SharePoint or similar document management and collaboration platforms is preferred.

• Experience supporting a federal government program, geographically dispersed workforce, or credentialing/identity management environment is preferred.

Required Qualifications:

• Strong organizational skills with demonstrated attention to detail and accuracy.

• Ability to independently prioritize and manage multiple assignments, deadlines, and administrative requirements.

• Ability to effectively communicate verbally and in writing with government stakeholders, program leadership, team members, and support personnel.

• Ability to collect, review, organize, and maintain program information and documentation with a high degree of accuracy.

• Ability to identify administrative discrepancies, conduct appropriate follow-up, and facilitate resolution.

• Proficiency with Microsoft Office applications and the ability to learn program-specific systems and administrative tools.

• Ability to exercise discretion when handling sensitive, confidential, or personally identifiable information.

• Strong customer service, coordination, and problem-solving skills.

Additional Qualifications:

◦Must be a U.S. citizen.

◦ Must possess an active Public Trust clearance or have the ability to successfully obtain and maintain one.

◦ Must be able to comply with applicable federal security, privacy, records management, and information-handling requirements.

◦ Ability to meet and maintain the physical demands required to successfully perform the essential functions of the position.

Education:

◦ High school diploma or equivalent is required.

◦ Associate's degree or completion of college-level coursework in Business Administration, Management, Information Systems, or a related discipline is preferred.

◦ Relevant administrative or federal program support experience may be considered in combination with education and other position qualifications.