Admissions Associate - North Campus

Mission: To assist Christian parents by helping equip students to embrace Biblical truths, strive for academic excellence, and model Christ-like leadership to impact their homes, churches, and communities for Christ.

Employee Profile:

Spiritually, the employee shall possess characteristics that reflect:

• Acceptance without reservation of the PCA doctrinal beliefs
• A strong clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer

Personally, the employees life shall reflect:

• A lifestyle of biblical integrity
• A spirit of dedication, commitment, flexibility, and responsiveness
• The ability to listen and respond to counsel

General Description: The Admissions Associate - North will assist the Chief Enrollment Officer with a focus on promoting the North Campus (NC). Ensure a seamless and exceptional customer service process from inquiry to enrollment. Assist in discipling students and supporting the campus’s spiritual development plan. This is a twelve month position with some evening and weekends required for special events. The scheduled number of weekly hours is 40 per week

Duties and Responsibilities:

Overall

• Serve as the Family Ambassador for all NC families, both current and prospective
• “Own” the relationship with NC families during the application process, acting as the primary point of contact
• Confidently share the gospel as opportunities arise with prospective parents.
• Build relationships with the community with the goal of advancing NC enrollment
• Collaborate with Marketing department on “target marketing” results and potential opportunities
• Attend networking events (Chamber meeting, outreach to “feeder schools”, PBC events, etc.)
• Support the campus spiritual development plan

Applicant Management

• Create all NC applicant files

• Notify parents of receipt of applications and need for any additional documents/information
• Walk families through the entire admissions process, maintaining open communications “touch points” throughout the process
• Conduct tours for prospective families
• Serve as primary contact for calls inquiring about the school’s admissions process
• Administer admissions assessments
• Assist in enrollment for new students
• Assist with the Parent and Student Ambassador program, including creating a system for connecting new families with returning families who will serve as “partner families”
• Assemble materials that are distributed to prospective parents (packets and curriculum guides)

Event Coordination

• “Own” NC Preview events (contact hosts, work with students, reserve room, order food, decorate tables, etc.)
• Collect and manage RSVPs for NC admissions events, follow-up as directed
• Maintain list of attendees on Finalsite and distribute to Admissions team
• Perform follow-up tasks including, but not limited to: emails, calls, mailings, etc.

Pipeline Management

• Follow prescribed processes and timelines with regards to following-up with prospective students
• Keep all Families and Student statuses up-to-date at all times in Salesforce.com
• Track all activities (calls, emails, tasks, etc.) in the CRM system
• Enter all call-in and walk-in inquiries in the system on a daily basis
• Monitor assigned families yield and fallout
• Provide updates during weekly pipeline meetings for all NC families in the pipeline

Community Presence

• Develop a relationship with the CLC North Director
• Have a presence at identified community events
• Attend PBC event(s) where PCA North is highlighted

Qualifications/Skills:

• Proficiency in social media venues;
• Proficiency in digital photo/video sharing
• Strong public relations background; excellent people skills
• Creative thinking, marketing, and public relations
• Admissions experience and/or education experience preferred
• Exceptional verbal and written communication and negotiation skills
• Ability to effectively communicate ideas and goals both inside and outside PCA
• Commitment to PCA’s Vision Statement, Mission Statement and Core Values
• Ability to retain confidential information about PCA’s constituents
• Proficiency with all Microsoft Office products, Blackbaud, and salesforce
• Requires being available to work occasional evenings and weekends

Physical, Mental Requirements and Work Environment:

• Regularly sit, talk, walk, hear, and to visually intercept visitors
• Computer work at the computer requiring repetitive finger motion and manual dexterity
• Good vision required (with correction) due to the need for focusing ability and close vision. Color discrimination, peripheral vision and depth perception are also important
• Be able to occasionally lift between 10 – 20 pounds
• Regularly use close and distance vision

• Works at desk and computer screen for extended periods of time
• Turns, bends, reaches and may occasionally use a step stool or ladder
• Work primarily in a traditional climate controlled office environment with occasional outside travel between buildings or during outside Admission events
• Ability to handle moderate stress level as position requires multi-tasking and frequent interruptions
• Up to several hours of walking and standing especially during event set-up and execution
• Subject to working more than required usual hours during event execution
• Ability to manage multiple coinciding projects
• Ability to communicate effectively, even in stressful situations
• Professional appearance and dress required, as this person is often the “host” of PCA-wide meetings and events