Admissions Coordinator
Lead qualification – focus schools
Manage high volume outbound calls to all leads for focus schools within 48 hours.
Oversee the lead qualification process to increase conversion to school tour and registration.
Lead follow up and processing of applications to optimise conversion at each stage of the sales funnel.
Maintain household accounts within Salesforce to ensure 360 view of customers for assigned school.
Achievement of lead qualification and follow up time targets in line with set KPI’s.
Cross-sell and waitlist management
Responsible for cross selling to an appropriate cluster/school if there is no suitable seat availability.
Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged.
Achievement of cross sell percentage targets in line with set KPI’s.
Enrolment targets
Support school level sales and enrolments plans to leverage quality and quantity of leads to achieve enrolment targets.
Participate in enrolment events (internal or external), which may be outside of normal office hours (evenings or weekends).
Achievement of enrolment conversion targets in line with set KPI’s.
Reporting & data analytics
Reporting of lead conversion and cross sell at school and cluster level.
Responsible for completeness and accuracy of required key data points, and for the ongoing improvement and maintenance of the data quality.
Achievement of data quality improvement targets in line with set KPI’s.
Skills
- Good communication skills.
- An emotionally intelligent and capable person.
- Strong customer service skills, and excellent at dealing with customers.
- Ability to influence a customer’s decision.
- High energy level, comfortable performing under pressure, and able to multitask.
- Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
- Results and people oriented, with judgment to balance other business considerations. Service oriented, but assertive/persuasive.
- Preferably have their own visa and health insurance, and be available immediately.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.