Admissions Coordinator

Admissions Coordinator
Location: Ewing, NJ
Employment Type: Full-Time
Schedule: Monday-Friday 9am-5pm

About Us:
Phoenix Behavioral Health is a dedicated and compassionate provider of mental health and substance use services. We strive to make a difference in the lives of individuals and families through person-centered, trauma-informed care. We're currently seeking a highly organized and empathetic
Admissions Coordinator to join our team and help guide individuals through the intake process with dignity and respect.

Position Summary:
The Admissions Coordinator serves as the first point of contact for individuals seeking services. This role is responsible for coordinating the intake and admissions process, ensuring a smooth transition for clients from initial contact to program enrollment. The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced, client-centered environment.

Key Responsibilities:

• Respond to inquiries from prospective clients, families, and referral sources via phone, email, and walk-ins.
• Complete pre-screening and intake assessments.
• Schedule clinical assessments and coordinate with therapists, case managers, and program staff.
• Verify insurance benefits and obtain prior authorizations when required.
• Maintain accurate and timely documentation in the electronic health record (EHR).
• Communicate effectively with clinical and administrative teams regarding client admissions.
• Follow up on pending referrals and ensure all necessary documentation is received.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred.
• Prior experience in behavioral health, medical, or social service setting strongly preferred.
• Knowledge of insurance verification and intake procedures is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage sensitive and confidential information with discretion.
• Proficient in Microsoft Office and EHR systems (e.g., Alleva, KIPU).