Admissions Coordinator with Behavioral/Mental Health Experience. Sunday - Thursday Schedule

Admissions Coordinator | Dana Point, CA

Alter Behavioral Health is an adult mental health treatment provider with a network of upscale inpatient residential facilities in Orange County and San Diego.

• Schedule: Sunday – Thursday (rotating shifts: 8:30 AM – 5:00 PM or 11:30 AM – 8:00 PM)
• Work Environment: Hybrid (onsite weekdays in Dana Point + remote weekend shifts)
• Compensation: $70,000 - $75,000/year (DOE)
• Location: Dana Point, CA (Corporate Office)
• Comprehensive Benefits: Medical, dental, and vision insurance with employer contribution | Paid life insurance | 401(k) with employer match up to 6% | PTO & CA Paid Sick Leave | Ongoing training and career development

Be the First Step in Healing

At Alter Behavioral Health, the admissions experience is more than a process — it’s the beginning of someone’s journey toward stability and recovery. As an Admissions Coordinator, you serve as a critical first point of contact, guiding clients and families with empathy, professionalism, and clarity.

This role blends relationship-driven communication with operational precision, ensuring every prospective client experiences a seamless and supportive path into care.

What You’ll Do

Admissions Coordination & Client Engagement

• Serve as the primary point of contact for prospective clients, families, and referral sources
• Build rapport and establish trust through compassionate, professional communication
• Conduct initial screenings to assess clinical fit, eligibility, and payment options
• Follow structured call processes while accurately capturing inquiry data
• Guide clients through the admissions process with empathy and ethical standards
• Collaborate with clinical, utilization review, billing, and operations teams
• Meet or exceed monthly admissions and inquiry performance goals

Operational Support & Compliance

• Document all client interactions accurately and in a timely manner
• Ensure admissions processes comply with company policies and regulations
• Maintain strict confidentiality in accordance with HIPAA standards
• Support post-admission processes including documentation collection
• Identify opportunities for process improvement and workflow efficiency

Relationship Management & Collaboration

• Maintain consistent communication with clients, families, and referral partners
• Collaborate across departments to ensure seamless client transitions
• Represent Alter Behavioral Health with professionalism, integrity, and empathy
• Communicate updates, challenges, and progress with leadership and team members