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NEXUS FAMILY RECOVERY CENTER

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Admissions Counselor

Open 33d

POSITION: Admission Counselor
DEPARTMENT: Admissions
FLSA STATUS: Exempt
SUPERVISOR: Director of Admissions and Outreach
EMPLOYMENT STATUS: Full-Time
SHIFT: 32-40 Hours Per Week

POSITION SUMMARY:

The admission counselor is responsible for screening, triage, intake and following the admissions process. They assist in answering incoming calls, screen callers, and place them on the wait-list when an immediate appointment is not available. They provide clients with referrals when needed. The admission counselor gathers clinical information to obtain authorizations for client’s treatment from various funding sources. They maintain proper records in the Electronic Health Records.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assessment and Evaluation:

  • Conduct comprehensive assessments to evaluate the extent of the client’s substance use disorder, mental health conditions, and any other problem areas.

  • Write clinical justification and secure authorization for services from NTBHA, LifePath, and all MCO’s.

  • Complete a suicide risk assessment on each client and notify appropriate staff if suicidal ideation is currently present.

  • Complete a basis 24 on all residential clients in the Welligent system.

Documentation and Reporting:

  • Maintain accurate, timely, and confidential records of client interactions, assessments, and any relevant incidents.

  • Complete intake as required by facility protocols or licensing requirements.

  • Ensure compliance with regulatory and ethical standards in record-keeping and reporting.

Collaboration and Referrals:

  • Work closely with other staff and counselors to coordinate care for clients with complex needs.

  • Provide referrals to additional resources such as support groups, sober living environments, vocational training, and medical or mental health specialists when necessary.

Advocacy and Support:

  • Act as an advocate for clients within the healthcare system and community resources.

  • Support clients in navigating insurance

Compliance and Ethics:

  • Adhere to all applicable laws, ethical standards, and professional guidelines, including confidentiality and mandated reporting laws.

OTHER DUTIES MAY BE ASSIGNED.

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