Admissions Referral Intake Specialist

Position Summary

Responsible for facilitating the admission of new clients with approval from Admissions Shift Supervisor.

Essential Duties and Responsibilities

1. Responsible for attending all mandated trainings.

2. Comply with current hospital safety and infection control policies.

3. Contacts and confers with the Admissions Shift Supervisor regarding clients seeking immediate admission as needed.

4. Regularly reviews and maintains familiarity with relevant departmental and organizational policies and procedures and participating Insurance Plans and funding sources.

5. Reviews insurance information of those clients accepted during previous shift to determine if there are pre-certification requirements and/or specific instructions to follow regarding admission.

6. Confers with Admissions Shift Supervisor upon arrival to work to inquire about bed availability.

7. Informs evening or weekend coverage physician and/or Nurse Supervisor of a client's arrival.

8. Greets clients and their family members upon arrival to the Admissions Department, logs clients' names and times of arrival on daily log form, labels and secures clients' luggage, obtains clients' signatures on consent forms and requests clients' medical insurance cards, medications, and any other relevant documents.

9. Meets with clients presenting for admission to elicit pertinent information to complete the Admission Record and to explain specific consent forms, financial arrangement payment agreement forms and other documents which require client's signatures.

10. Prepares the Admission Record to include patient account number, medical record number, initial LOS, ICD-10 Code, medical diagnoses, and pertinent data elicited from the client.

11. Upon receipt of physician's orders, contacts specific Unit/Program to notify them of the room and bed assignment and transports the client to the appropriate unit.

12. Assembles the Medical Record to include the Admission Record, signed consent forms, physicians' orders, and all evaluations/assessments received from the admitting Physician.

13. Maintains bed-board to assure an accurate record of all admissions, discharges and transfers.

14. Handles all incoming calls, conducts pre-admission telephone interview with all clients seeking admission, records pertinent information on the Intake Assessment and records name of prospective clients, referral agency, type of medical coverage, etc... in the Admissions Screening application.

15. Facilitates the admission, discharge, transfer of clients between Programs and units.

16. Orders meal trays and food from Nutrition Services Department as needed.

17. Performs body and belongings searches as needed.

Other Duties and Responsibilities

1. Other duties as assigned

Customer Service and Satisfaction

1. Answer telephone calls promptly and professionally, stating to the caller “Eagleville Hospital” your name and department.

2. Assisting patients, family members and other customers with concern and empathy.

3. Respect patient confidentiality and privacy.

4. Communicate with all customers in a respectful and courteous manner.