Admissions Representative
Position Summary
Centurion Surgery Center is seeking a detail-oriented and customer-focused Admissions Representative to join our ambulatory surgery center (ASC) team. The Admissions Representative is responsible for ensuring a seamless patient registration and admissions process by verifying patient information, confirming insurance eligibility, collecting required documentation and payments, and providing exceptional customer service. This role plays a vital part in creating a positive patient experience while supporting efficient clinical operations.
Essential Responsibilities:
- Welcome patients and visitors in a professional, friendly, and compassionate manner.
- Register patients and verify demographic, insurance, and financial information.
- Confirm insurance eligibility, benefits, authorizations, and referrals as required.
- Obtain and scan identification, insurance cards, and other required documentation into the electronic medical record (EMR).
- Collect co-pays, deductibles, co-insurance, and outstanding patient balances.
- Review and obtain signatures on required consent forms and admission paperwork.
- Schedule or confirm surgical procedures and arrival times as needed.
- Answer incoming phone calls and respond to patient inquiries professionally and courteously.
- Coordinate with clinical staff, physicians' offices, and the business office to ensure complete and accurate patient records.
- Maintain patient confidentiality and comply with HIPAA and all regulatory requirements.
- Assist with other front office and administrative duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Minimum of one (1) year of medical office, hospital, or ambulatory surgery center admissions experience preferred.
- Experience with insurance verification, patient registration, and medical terminology preferred.
- Proficiency with electronic medical records (EMR) and Microsoft Office applications.
- Strong organizational, communication, and customer service skills.
- Ability to work efficiently in a fast-paced healthcare environment while maintaining accuracy and professionalism.