Admissions Specialist 1

SUMMARY: The Admissions Specialist provides excellent customer service, screening and assessment scheduling to individuals seeking to enroll in services at CODA. The Admissions Specialist is involved all elements of admission, including patient engagement, preparing patients for scheduled appointments, providing assessments and obtaining financial eligibility. The Admissions Specialist works closely with Site Support and clinicians to create a welcoming experience and positive initial appointment for all patients.

Schedule: Monday- Friday 8am - 5pm

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Ensure all phone inquiries are responded to appropriately and directed to appropriate program or resource, including follow-up to ensure hand-off is completed.
• Review treatment options with the patient that are appropriate for the patient’s needs and goals.
• Master call center technology to answer inquiries regarding services and treatment options from the general public and community partners.
• Conduct screening, collecting substance use history and other information required for eligibility screening; evaluating if all admission criteria have been met and assigning the appropriate setting for an assessment meeting to occur.
• Quickly establish rapport with prospective patients, including management of crisis situations and assessing the patient’s readiness for treatment and change.
• Schedule assessments within the Electronic Medical Records system,
• Utilize skills (e.g. Motivational Interviewing) to increase likelihood that the patient will attend a scheduled appointment. Evaluate the risk for a no-show and apply interventional steps as appropriate to increase engagement.
• Respond to any community partner inquiries or schedule requests with excellent customer service and professionalism.
• Schedule new patient intake and assessment, capturing information required to schedule an assessment and verify insurance or other payment method and complete within 24 hours of contact.
• Utilize online insurance verification systems to confirm insurance information is valid and accurate for patients prior to the date of their appointment.
• Ensure patient electronic medical records are accurate and complete and that all services are recorded according to assigned procedures.
• Participate in required or assigned trainings.
• Achieve outcomes using methods that align with CODA’s mission and values:

• Communicate accurately and positively about recovery and the use of evidence-based treatments.
• Use data and science to identify barriers, overcome obstacles, and inform decisions.
• Be financially responsible; avoid waste, document accurately, seek new opportunities to serve.
• Demonstrate compassion and respect for others.

SECONDARY RESPONSIBILITIES AND TASKS:

• Participate in special projects as assigned.