Admissions Supervisor

BENEFITS:

• Health, dental, vision and more, with an employer contribution

• 3 weeks paid time off + 10 paid holidays
• Annual pet care allowance

• 403(b) with employer match
• Cuddly coworkers
• 30-day paid sabbatical after 4 years
• Check out our full list of benefits and perks HERE

Non-Exempt role - Starting Wage: $25.50-$30.00/hour, depending upon experience

POSITION SUMMARY:

The Admissions Supervisor plays a pivotal role at Seattle Humane, supporting the intake process of all animals admitted to the shelter. The Admissions Supervisor oversees day-to-day operations within the admission department and supports the Admission Manager in building and implementing programmatic strategy The Admissions Supervisor supervises Admissions Coordinators, working under the direction of the Admissions Manager to implement departmental goals and strategic objectives. The Admissions Supervisor provides leadership and supports Seattle Humane's mission, goals, and philosophy.

KEY OR ESSENTIAL FUNCTIONS:

• Directly supervise and provide guidance to Admissions Coordinators and assigned volunteers
• Work with Admissions Coordinators to schedule and plan animal intakes through transfer and owner surrenders
• Ensure adherence to organizational policies and procedures
• Participate in discussions regarding current animal populations, providing insights, data, and recommendations as needed
• Ensure clients and partner organizations are responded to and supported in a timely manner, understanding that community clients are often coming to Seattle Humane during moments of crisis
• Assists in writing or editing communication when appropriate, such as memos, newsletters, SOPs, and grants for operational needs
• Oversee record-keeping and filing systems in compliance with organizational policies and procedures
• Manage the team’s monthly schedule, ensuring adequate coverage and handling on-call responsibilities as needed
• Conduct performance reviews, disciplinary actions, and ensure proper documentation per HR guidelines
• Support operational activities related to disaster relief, animal assumptions, and other urgent needs as directed by leadership
• Fulfill Manager-on-Duty responsibilities as assigned, ensuring department functions are carried out smoothly during non-standard hours
• Perform opening and closing procedures for the department as needed
• Engage with staff, volunteers, clients, and external animal welfare organizations, fostering positive relationships and open lines of communication
• Represent Seattle Humane at donor and media events, when required, to advocate for the organization’s mission and values

Secondary Responsibilities:

• Promote a positive and cooperative work environment, fostering mutual respect and open communication
• Continuously contribute to the improvement of shelter services, programs, and workplace conditions by participating in meetings and offering ideas
• Ensure timely reporting of health, safety, or behavior concerns to maintain a secure and well-functioning department

Supervisory Responsibility:

Directly supervise the Admissions Coordinators and provide leadership to all team members and volunteers. Foster an environment of support, growth, and accountability.

COMPLEXITY:

A high degree of independent judgment is required. The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on the organization’s goals and objectives. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. The ability to motivate, negotiate, and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• At least two years of employment working with animal shelter setting required
• Customer service experience required, particularly with clients in highly emotional and stressful situations
• Previous experience supervising and/or training staff and volunteers required
• Knowledge of trauma-informed care practices preferred
• Must have excellent oral communication skills
• Must be able to write clearly and listen effectively
• Must possess organizational and planning skills to determine work priorities and effectively manage a budget
• Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information
• Basic knowledge of Word and Excel; must be familiar with Windows environment, internet use, and e-mail; experience with databases and data entry helpful
• Bilingual a plus

LICENSES/CERTIFICATIONS REQUIRED:

• High school graduate or GED
• Valid Washington State driver’s license with good driving record
• Capable of being certified in (human) CPR/first aid and mental health first aid

PHYSICAL/MENTAL REQUIREMENTS:

• Must be comfortable administering medications and injections
• Must be able to have difficult conversations with staff, volunteers, clients, and other shelters regarding placement options and euthanasia in a sensitive manner
• Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration
• Must be able to stand for long periods of time and must be able to walk quickly
• Must be able to restrain cats and dogs for medical exams and perform general animal handling
• Must be able to lift and carry at least 50 pounds with or without accommodation, crouch and bend at the waist and kneel, must be able to control dogs up to 200 pounds when on a leash
• Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic

WORKING CONDITIONS:

General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.

• Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, syringes, animal restraint equipment, muzzles, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees, and animal dryers. Frequent use of shelter vehicles and occasional use of dog fight equipment.
• Chemical Interaction: A wide variety of cleaners, disinfectants, detergents, and medical products are used daily. Each position at SH will likely encounter these chemicals during the routine performance of their duties. A staff member will provide specific instructions for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
• Work Hours: Full-time, non-exempt position. 40 hours per week scheduled. Schedule may vary depending on department staff coverage needs, holidays, or emergencies. Must be available evening and/or weekend hours, as well as for emergency calls.

SEATTLE HUMANE CORE VALUES

Candidate should be committed to Seattle Humane’s Core Values

• Collaboration
• Compassion
• Accessibility
• Respect
• Adaptability

Who we are:

Seattle Humane is more than a shelter; we’re a community resource center. We're meeting the increasing need for pet owner support services so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy and services, we strive to ensure that animal companionship is accessible to all.

Equal Opportunity Statement:

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.