Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

Job Description

Key Responsibilities

• Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects.
• Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
• Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Bachelor's degree from an accredited university or equivalent experience

• Minimum 3 years of experience in grid software distribution delivery

• Experience with Grid Software, SCADA, EMS, ADMS, DMS, or Digital Utility solutions

• Good technical knowledge of Power System, Protection, and Automation systems

• Track record of on-time successful deliveries across the GEV customer base

• Strong communication skills in English, both written and verbal

• This role requires travels around 20% within and outside of the region

• Desired Characteristics

• Ability to work effectively across functions and regions.

• Ability to understand and improve complex processes in a cross-functional environment.

• Ability to manage multiple ongoing projects and work to prioritize work between them.

• Experience in software implementation, system integration, or digital services for utility or industrial customers.

• Strong communication, problem-solving, and customer-facing skills.

• Willing to travel and work collaboratively across regional teams.

Additional Information