Adoption Support QA Team Lead
Summary
Leads QA for the Adoption Support Agent team on Slingshot's Course Materials team: monitoring QA checks and shared Google Docs, coordinating with internal teams to resolve catalog issues, and carrying a partial load of ASA accounts. On-site at the Marion, Indiana office.
Position: ASA Team Lead (QA Focus)
Department: Course Materials Team
Reports to: Adoption Support Agent Manager
Location: Slingshot Distribution Center | Marion, Indiana
General Job Description: Responsible for performing QA checks for the Adoption Support Agent team. This includes maintaining course material catalogs for assigned accounts, communicating both internally and externally to problem-solve, and assisting Adoption Support Agents by completing various QA checks in a timely manner.
Duties/Responsibilities:
- Monitor various QA checks such as Urgent Status Check, Proposed Title Check, Autocompleting Check, Print Only / Ebooks Check, Override Listings Check, ASA TR Queue Check, and work with internal teams to notify them of action they need to take and follow up to ensure it is taken.
- Monitor various collaborative google docs with other departments to ensure ASAs are taking action they need to be taking in a timely manner. Google docs include Unsourceables, Vouchers doc, Premium “Choice” Adoptions.
- Communicate with Adoption Support Agent Team and other various internal teams as needed on checks to identify potential problems and direct solution paths (list price adjustments, adoption assumptions to be made, etc.)
- Ensure ASAs are completing work in a timely manner and escalating to ASA manager when necessary
- Maintain a partial (approx. half) load of Adoption Support Agent accounts
- Assist or cover ASA Team Lead (Support Focus) as needed
- Complete special projects or requests from manager or director
- Meet weekly with Adoption Support Agent Manager to discuss upcoming strategies, review progress of past week, and problem-solve obstacles of specific tasks.