ADRC Specialist (49083)

The Aging and Disability Resource Center (ADRC) is a single point entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The ADRC Specialist will provide information and assistance, long-term-care options counseling, and functional eligibility and enrollment.

Duties and Responsibilities:

• Provide prompt, accurate and friendly responses to requests for information about an array of topics and for access to long-term care resources.
• Maintain up to date knowledge of community resources, benefit programs, and program guidelines.
• Obtain and maintain Inform USA certification within 1 year of employment.
• Provide guidance to individuals and families about long-term care options.
• Acquire and maintain certification as a screener for the Long-Term Care Functional Screen and participate in all training for screeners.
• Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, PACE, and IRIS.
• Meet with consumers outside of the office to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling.
• Provide advocacy and connect clients with the services needed.
• Make referrals to programs within the ADRC as well as to outside organizations to meet needs of individuals living in the community.
• Document calls, maintain detailed case records, complete eligibility and enrollment documentation, and participate in case staffings.
• Attend and participate in staff development programs, including in-service training, staff meetings and professional seminars.
• Maintain high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards.