Adult Care Coordinator

Pinnacle Community Services

JOB DESCRIPTION

JOB TITLE: ADULT CARE Coordinator with On Call Responsibilities

SERVICE AREA: Care Coordination Services

PROGRAM: Care Coordination

STATUS: Full Time

FLSA DESIGNATION: Salaried

REPORTS TO: Supervisor, Care Coordination Services

CERTIFICATION:

DEGREE: Associate’s or Bachelor’s Degree in Social Work or related field

EXPERIENCE: Minimum of 1-2 years specialized training and experience with SPMI or mentally disabled population; experience with linkage and coordination of community services and emergency services; experience in substance abuse treatment valued

AGENCY REQUIREMENTS:

• Valid NYS driver’s license

• Use of personal vehicle during work hours

• Clearance of the NYS Justice Center Requirements: Staff Exclusion List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), Criminal Background Check (CBC)

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of FACS.

• Complies with all policies and procedures of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.

• Attends and participates in appropriate agency staff trainings and meetings.

• Advocates for cultural diversity/sensitivity as appropriate.

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace.

JOB RESPONSIBILITIES:

• Provides direct care management contacts to consumers.

• Maintains consistent and on-going contact with consumers and families while fulfilling unit of service expectations and working on service plan goals with consumers.

• Conducts initial intake interview and assessments to determine needs and service planning goals.

• Prepares professionally accurate and updated case documentation.

• Prepares statistical and administrative reports on a timely basis.

• Provides regular, supportive consumer contact; emotional support; daily living counseling; legal advocacy; financial counseling; representation regarding rights and entitlements; education medical check-ups and prevention practices.

• Facilitates linkage to appropriate services; coordination of hospitalization admission and discharge; mental health education to consumers, families, and community.

• Provide agency’s on call services to assistance consumers after hours.

• Establishes working relationships with referral sources and other related service agencies.

• Reviews current practices to advocate for change when needed, particularly those needed by families and minority populations.

• Teams with billing staff to ensure client active Medicaid status and accurate, complete client billing.

• Meets with Program Supervisor on a regular, planned basis.

• Performs other duties as assigned by Administration.

DISCLAIMER:

>span class="NormalTextRun SCXW24348389 BCX8">indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

Pinnacle Community Services is an Equal Opportunity Employer, we consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.