Adult Day Training Program Manager

Under the direction of the AVP of Adult Services, the ADT Program Manager maintains a visible presence throughout the program, coaches team members, responds to operational concerns, and works collaboratively with internal departments and community partners to strengthen participant experiences and outcomes.

The Manager provides hands-on operational leadership for the Adult Day Training program, manages, guides, supports ADT Floor Supervisor, and ensures that participant goals are reflected in meaningful daily programming, and promotes consistent service quality, staff accountability, and effective day-to-day operations.

Working on site at Parc Center for Disabilities’ campus, you will find a dedicated team unified in building an engaged, people-centered work environment.

Essential Responsibilities

Participant Services & Program Quality

• Maintain a consistent and visible presence throughout the Adult Day Training (ADT) program, actively engaging with participants and ensuring a positive, meaningful program experience.
• Oversee the overall participant experience, ensuring intentional curriculum is incorporated into daily activities, community outings, and learning opportunities.
• Collaborate with the Activities Coordinator to develop, coordinate, and evaluate engaging on-site activities, community outings, special events, and opportunities that promote participant choice, independence, and inclusion.
• Ensure individual participant needs and goals identified through case management and support planning are incorporated into daily programming and service delivery.
• Address participant concerns, behavioral challenges, and family concerns promptly, involving appropriate team members and escalating to the AVP of Adult Services when necessary.
• Ensure adaptive equipment is maintained, in good working condition, and available to support participant needs.
• Identify opportunities to enhance participant engagement, program quality, community involvement, and individual outcomes.

Community Engagement – Parc Gives Back

• Lead and expand the Parc Gives Back initiative by identifying and developing partnerships with local businesses, nonprofits, and community organizations to increase meaningful volunteer opportunities for ADT participants.
• Collaborate with the Activities Coordinator, Case Managers, and Floor Supervisors to incorporate volunteer experiences into regular programming, ensuring opportunities align with participants' individual interests, abilities, and goals.
• Build and maintain relationships with community partners to establish ongoing volunteer opportunities that promote inclusion, independence, skill development, and a sense of purpose.
• Monitor participant involvement and program outcomes, focusing on increasing the number, variety, and frequency of community volunteer opportunities available through Parc Gives Back

Staff Supervision & Development

• Maintain a visible and supportive leadership presence, regularly engaging with DSPs, Floor Supervisors, Case Managers, and other team members.
• Provide hands-on guidance and real-time support to Floor Supervisors in addressing staffing, scheduling, participant, behavioral, and daily operational concerns.
• Coach, mentor, and develop ADT Floor Supervisors through regular feedback, performance observations, 30-, 60-, and 90-day reviews, and assistance with employee performance concerns.
• Oversee staff scheduling and coverage to ensure appropriate staffing levels and required participant-to-staff ratios are maintained.
• Review and approve direct reports' PTO requests and timecards through the company's HRIS.
• Ensure the new employee onboarding and orientation process is consistently implemented, evaluated, and improved to support employee success.
• Monitor completion of mandatory training and continuing education requirements for direct care staff to ensure ongoing regulatory compliance.
• Promote staff accountability, professionalism, teamwork, and consistent implementation of program expectations.

Program Operations & Compliance

• Monitor program documentation for accuracy, timeliness, and regulatory compliance, including attendance, billing, participant goals, incident reporting, case management records, and required electronic documentation.
• Review DSP documentation in Therap and iConnect weekly, ensuring missing or incomplete records are promptly addressed with responsible staff.
• Ensure incidents and operational concerns are addressed promptly, with appropriate reporting and escalation to the AVP of Adult Services.
• Coordinate with the Parc Operations team to establish and implement an annual schedule of required safety drills, including fire and hurricane preparedness.
• Maintain an adequate inventory of first aid supplies and ensure program safety materials are readily available.
• Ensure program spaces remain clean, organized, safe, and welcoming throughout the day, with staff accountable for maintaining these standards before leaving.
• Identify operational trends, challenges, and opportunities for improvement, recommending practical solutions that strengthen program efficiency, service quality, regulatory compliance, and staff accountability.