Adult Snowsports Supervisor

The Adult Snowsports Supervisor supports the Adult Snowsports Manager in the daily operation of Taos Ski Valley’s Adult Snowsports programs. This position helps deliver exceptional guest experiences, supports instructors and supervisory staff, coordinates daily operations, supports staff training, lesson assignments, and contributes to the quality, safety, and success of Adult Snowsports and the overall Snowsports School. The Supervisor assumes additional operational leadership responsibilities as delegated by the Adult Snowsports Manager.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Support the Adult Snowsports Manager in daily operations, including scheduling, lesson assignments, staffing, instructor deployment, guest flow, and coordination with children’s supervisors, daily coordinators, sales, and support staff.
• Help maintain the quality and consistency of Adult Snowsports programs and the guest experience. Greet guests, model exceptional service, and resolve guest concerns promptly; elevate complex issues to the Manager as appropriate.
• Provide day-to-day coaching, feedback, and support to instructors and supervisory staff. Assist with onboarding, training, performance feedback, and development opportunities in coordination with the Manager.
• Assist the Manager in meeting program quality, operational, financial, and safety goals by monitoring daily staffing needs, labor utilization, lesson capacity, and guest feedback.
• Work with the Manager and training team to implement the Adult Snowsports training plan, support clinics, and reinforce teaching standards and guest service guidelines.
• Model and reinforce guest and employee safety practices, emergency procedures, and applicable policies. Promptly report incidents and concerns and assist with appropriate follow-up.
• Maintain current teaching skills and be prepared to lead clinics or teach guests when operationally needed. Stay informed about relevant industry practices and professional development opportunities.
• Coordinate with administrative and payroll staff to review timecards, resolve discrepancies, and help ensure accurate, timely payroll for Adult Snowsports employees.
• Identify operational improvements and program opportunities, communicate recommendations to the Manager, and help implement approved changes.
• Provide operational coverage and assume delegated responsibilities when the Adult Snowsports Manager is unavailable or on their scheduled days off.
• Oversee the video instruction component of adult private lessons and Ski Weeks, including program planning, staff training, technology, and implementation.
• Work cooperatively across the Snowsports School and other resort departments.
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

Personal Skills:

• Handles stressful situations with tact, sound judgment, and professionalism
• Builds productive relationships with guests, instructors, supervisors, and other departments
• Takes initiative, recognizes operational needs, and knows when to act independently or escalate decisions
• Communicates clearly, provides constructive feedback, and supports a collaborative team environment
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest experience that exceeds the guest’s expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment

Qualifications/Knowledge:

• Education in a related field or equivalent professional experience
• Current PSIA/AASI certification; Level 3 preferred
• Previous supervisory, instructional leadership, or relevant Snowsports operational experience preferred
• Proficiency with Microsoft Suite, including but not limited to Microsoft Office, Outlook, and the ability to learn resort scheduling and operational systems
• Demonstrated guest service, conflict resolution, communication, and team leadership skills
• Ability to work a flexible schedule including weekends, holidays, and evenings

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

• Ability to teach skiing or snowboarding while safely navigating the ski area in a professional and exemplary manner.
• Ability to ski, ride, walk, kneel, crawl, carry, reach, stand, stoop, squat, and lift equipment or students up to 35 lbs while actively teaching or coaching.
• Expert skiing or riding ability and the ability to clearly and accurately demonstrate appropriate skiing or snowboarding techniques.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check.