Adv, IT Salesforce Developer
Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top- notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Manage development, deployment, maintenance, analysis, technical strategy, and all otherwise associated production related matters involving Salesforce Service/Sales Cloud.
Analyze, design, code, implement, and document systems, of a highly technical nature, which are required to support various MBUSA business partners.
Job Deliverables/Responsibilities
• Manage or otherwise facilitate the design, assembly, and secure distribution of large, complex data sets that meet functional and non-functional business requirements. Coordinate and manage the solution design, production, and maintenance of database architecture necessary to facilitate secure data flow into and out of Salesforce Service/Sales Cloud. Manage the design, production, and maintenance of automation processes necessary to facilitate secure data flow into and out of Salesforce Service/Sales Cloud.
• Develop and implement technical solutions which simultaneously advance enterprise level goals, cohesively work within various IT and/or Marketing team’s existing infrastructures/ecosystems, and efficiently solve business problems. Perform all processes necessary to transform business requirements into a technical architecture required for a solution. Basic responsibilities include functional analysis, requirements gathering, documentation and blueprinting, coordination with both technical and non-technical teams to produce a solution.
• Maintain and support Java-based microservices deployed on AWS, including API enhancements and troubleshooting.
• Provide day-to-day support to business partners and team members. Work with Support Center, Infrastructure & Operations, Dealership personnel, and others to isolate and resolve technical problems.
• Analyze and review existing solutions. Make proactive recommendations for improving performance and usability. Establish initiatives, through design, implementation, maintenance and improvement of technical systems, which advance business goals related to customer relationship management.
• Function as Salesforce Service/Sales Cloud Administrator and oversee related responsibilities thereof – Admin for Marketing Cloud and Data Cloud.
• Provide business partners with technical options in technologies, which will solve business goals. Support team members via communicating direction for resolving highly technical issues. – Monthly.
• Support adherence to internal security standards and compliance requirements by applying approved security practices, participating in audits and reviews, assessing findings, and implementing required remediation actions to maintain secure and compliant Salesforce solutions.