Advance Medical Support Assistant

Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Duties include but are not limited to: Ensure appointments are scheduled timely and accurately. Review team appointment schedule to optimize and effectively support the needs of the teams as well as the Veterans. Direct and screen incoming calls. Collect, compile and/or track data and statistical information in support of daily operation along with ensuring accuracy and validity of the data. Receive and input data into an automated tracking system. Provide general clerical support such as processing incoming and outgoing materials to include Release of Information, Reports, Memoranda, CPRS/VISTA, and Purchase Orders. Monitor and track the use of service vehicles, office supplies, and equipment for the office. Advise supervisor of important office issues arising during the supervisor's absence. May serve as timekeeper and ADPAC. Work Schedule: 8:00 AM - 4:30 PM Monday - Friday (schedules will vary; may be required to work weekends, evenings, and holidays depending on department need) Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.