Advanced Medical Support Assistant (Intermittent)

The Advanced Medical Support Assistants (AMSA) position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange, Lyons or any CBOCs within the VHA NJ HCS.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties included but not limited to: AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The AMSAs ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments, working in collaboration with the appropriate clinic or clinics and the members of the different PACT teams. The AMSA's develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to assist in the Veterans' continuity of care. The Advanced MSAs will work with the MSA Supervisor in completing deadlines and prioritizing work, providing input in problem solving on operational issues or procedures. The AMSAs are responsible for assisting the Veterans in providing a smooth process for the management of his/her outpatient appointments. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process. All incoming calls clinical in nature will be directed to the appropriate PACT team for screening by the RN Manager to determine whether those calls can be appropriately handled by the agent or if they need to be directed to other team members thus improving responsiveness to Veterans questions and concerns and reducing the overall cost of care by controlling the use of resources. Work Schedule: Intermittent Compressed/Flexible: Not Authorized. Telework: Ad-Hoc. Virtual: This is not a virtual position. Functional Statement #: 21X72-A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.