Advanced Medical Support Assistant- PCS Operations

The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. A/MSAs are considered chief sources of patient care and patient flow information. The A/MSA is a key member of the patient care team providing crucial administrative advice and guidance.

Duties included but may be limited to: Advanced Medical Support Assistant will be responsible for training and obtaining material needed to train personnel hired as Medical Support Assistants. Incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, following proper contingency plan, and nurse call system. Providing coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; Providing guidance to staff members, to include changes in policies and procedures; assisting lead with orientation and providing on-the-job training for new employees, ensuring that all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between other MSA's and staff in order to resolve day to-day conflicts. Incumbent must have well developed knowledge of medical terminology and medical office experience. Incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, following proper contingency plan, and nurse call system. Incumbent is responsible for participating in development of training for med/surg wards and units as well as specialty areas including, Decedent Affairs, Polytrauma Rehab, Palliative Care, and Acute Psychiatry. Incumbent will also be responsible for training auxiliary personnel, such as temporary, work study, and volunteers used for intermittent heavy workload areas. Incumbent will assist the lead/supervisors during meetings with all Medical Support Assistants to relay instructions on changes and new procedures affecting ward clerical activities. Work Schedule: 3:30p-12:00a (Midnight) rotating weekend, holidays Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 92819-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.