Advanced Medical Support Assistant

The incumbent serves as one of several Care Coordinators in the Office of Community Care (OCC) at the Roseburg VA Health Care System (RVAHCS). Care Coordinators administratively processes care in a variety of areas within OCC.

Advanced Medical Support Assistants (AMSA): The Advanced MSA is responsible for coordinating health care for Veterans utilizing community providers. The incumbent receives, reviews and processes requests for non-VA care from healthcare providers, ensuring compliance with local purchased care policy, duplication, VHA national scheduling guidelines and other identified expectations. The employee uses judgment to interpret guidelines, adapt procedures, decide approaches and resolve specific problems. The work involves the execution of specific rules, regulations, or procedures and typically comprises a complete segment of an assignment or project of broader scope. The work product or service affects the accuracy, reliability, or acceptability of further processes or services. Duties will include but are not limited to: Communications (verbal and written) are presented in a friendly, considerate, prompt and helpful manner to promote a positive customer service. The information provided is positive in nature and seeks to present an accurate and constructive image of the unit, facility and the VA System. Provides each veteran patient with a package of written materials (when applicable) that detail the specific non-VA care authorized. Coordinates the interaction of the veteran patient with the non-VA vendor to ensure timely scheduling and delivery of care. Addresses perceived discrepancies regarding scope of authorization by either veteran or vendor, explaining benefits or other VA policies/regulations/procedures that are relevant to the situation. Demonstrates the VA ICARE Core Values: Integrity, Commitment, Advocacy, Respect and Excellence. Responds timely to Veteran secure messaging and department/service protocols and/or procedures. Ensures consistent evidence of a professional approach in communicating, listening, and performing procedures in interacting with Veterans, vendors, family, and/or staff. This includes introducing self, addressing Veterans appropriately, and explaining procedures using guidelines. Ensures documentation in the medical record is accurate and professional, including actions taken, communication that has occurred, and follow up as needed. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.