Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) works within the Medical Administration Service (MAS) at VA New Jersey Healthcare System (VANJHS). VANJHS is an integrated Level 1C healthcare system that includes two comprehensive healthcare facilities in East Orange and Lyons, as well as eleven Community Based Outpatient Clinics (CBOCs) located across the state. The Advanced MSA is assigned to the Specialty Patient Aligned Care Team (PACT).

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include but are not limited to: Participate in daily team meetings to review patient requirements and develop plans for delivering optimal care in appropriate settings. Support the healthcare team by identifying solutions within your scope of responsibility to address patient needs and facilitate timely care delivery. Coordinate with team members to review clinic utilization, monitor clinic setup, and make necessary adjustments to effectively support patient care. Maintain effective communication with patients, interdisciplinary team members, VA medical centers, and external agencies to ensure seamless care coordination. Assist with internal and external communications, including secure messaging, notifying patients of lab results, and liaising with non-VA medical facilities. Develop and manage tracking systems for follow-up care such as appointments, tests, and consults to ensure continuity of care. Participate in team huddles and meetings to manage patient flow, set priorities, and adjust workflow to meet patient and team needs. Monitor pre-appointment requirements to ensure patient readiness for visits or procedures (e.g., labs, imaging). Manage electronic waitlists by verifying accuracy, resolving issues, and optimizing scheduling processes. Educate and collaborate with providers and team members on scheduling protocols, including the use of Electronic Wait Lists (EWL), NEAR List, and MISSION Act timeliness requirements. Engage proactively with Veterans through multiple channels such as MyHealtheVet, VetLink, VAOS, recall systems, and in person visits. Assist with administrative functions, including data entry and processing in VISTA/VS GUI for admissions, discharges, follow-ups, referrals, and other administrative tasks. Other duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Functional Statement #: 21W72-A Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.