Advanced Medical Support Assistant

The Advanced Medical Support Assistant (MSA) position provides clerical and administrative support to the patients and staff; this position is located in Imaging Service at the Thomas H. Corey VA Medical Center. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports ensures clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.

Primary Duties: Perform duties of MSA at an expanded scope and advanced level. Provide administrative support and is an integral member of the clinic team to effectively carry out daily administrative operations of the clinic. Ensure all Consults and Scheduling practices are acted upon in accordance with National Directives Regulations and Standard Operating Procedures. Develop and maintain effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies. Assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities. Maintain and monitor patient appointment schedules and communicates delays in scheduled appointments to the appropriate staff and patients. Resolve complaints of a local administrative nature and refers other complaints to supervisor. Coordinate and/or schedule patient appointments with other clinics or specialties. Facilitate and process secure messaging with the patient and care team; notifies patient of normal lab results. Develop and/or manage a tracking system for follow up care to include but is not limited to consult status and test results. Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work). Manage electronic wait list to verify and validate accuracy and resolve issues. Evaluate patient information and clinic schedule lists to determine whether patient is vested. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Perform administrative duties in support of provider panel management using various VHA databases to extract, categorize, and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel. Develop and maintain specific reports, track, and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality, and customer satisfaction. Responsible for appointment management and coordination of all administrative information between the professional staff and the patient. Receive patients and visitors in person or telephonically. Update demographic information, scheduling appointments, enters, No Shows, collection insurance information, data entry, administratively managing encounters, consultation requests, and electronic wait list, enters appropriate documentation in patient records, answering telephones, and notifying the patient of his/her appointment. Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters. Work Schedule: 8:30am - 5:00pm, Monday - Friday Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 20330F Relocation/Recruitment Incentives: Not Authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.