Advanced Medical Support Assistant

The incumbent works at the VA Palo Alto Health Care System (VAPAHCS) at the Palo Alto Division. This position is organizationally aligned under Surgical Service, and is expected to work closely with all members of the assigned surgical specialty team(s) and will receive program direction and guidance from the service and leadership., including the Surgical Service Business Manager, Surgical Service Administrative Officer, and/or the Section Chief or designee.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include: Coordinate labs and clinic schedules at Palo Alto, Livermore, and Monterey with the surgeons, nursing staff, technicians, clerks and schedulers. Work with various providers to ensure that the necessary studies are completed before clinic appointment. Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues. Manage complaints that are received when possible or refer to the appropriate individual. Manage inventory tracking forms for all equipment and staff assignments. Maintain a safe and clean work environment. Promote and adhere to the principles and processes of system redesign by making suggestions based on knowledge of clinic operations. Notify the other team members of clinic management problems that the incumbent is unable to resolve. Generate and review clinician daily schedules and patient encounter forms, and requests information required for clinic visits. Regularly run Patient Care Encounter reports to track the clinic's compliance with rules and regulations. Assist with research data entries and customer/patient support services. Participate in quality monitoring and quality improvement activities. Provide input on ways to solve and improve operational issues and procedures that may be occurring at the various clinic and lab locations. All other duties as assigned. Work Schedule: 8:00 am -4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 12058-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.