Advanced Riverbed Support Engineer

Summary:

The wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. The WAN Optimization Group has a hand in creating the products and solutions that are critical to everything organizations do over their networks. The group’s industry-leading products are built on the Riverbed® Optimization System (RiOS®), our patented technology that accelerates applications through data, transport, and application streamlining. RiOS is the foundation of award-winning products, including the Steelhead® appliance, Cloud Steelhead®, Virtual Steelhead®, Central Management Console, and the Interceptor® appliance.

Desired Skills:

• At least five years of experience in a technical support position, preferably with a networking technology company.
• In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems
• Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar
• Extensive knowledge of routing protocols
• Thorough understanding of TCP Basic understanding of WAN technologies, bandwidth and latency Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus)
• Excellent communications skills, both oral and written
• Excellent troubleshooting skills Hands-on experience with OPNET or Riverbed products is a plus Experience with UNIX/Linux/MS, scripting is a plus Cisco CCNP or CCIE is highly preferred.
• Prior or current security clearance is preferred but not required.

Please email resume and cover letter.