Advanced Technical Account Manager

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales/account team
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

• Check Point experience required
• Strong ability to prioritize work and deliver results
• Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• 8+ years of experience with IP based networks, network design, and security products
• Strong TCP/IP understanding and knowledge of Network Security is preferred
• Experience with several different operating systems: including Linux and Unix- based
• Extensive troubleshooting experience required
• Experience with Check Point products preferred
• Strong VSX and Provider-1 (MDS) experience preferred
• Customer oriented and post-sales experience with direct face to face service
• Experience with providing training is an advantage
• Up to 25% travel
• Must be eligible to work in the U.S. without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

All your information will be kept confidential according to EEO guidelines.