Position Objective:

The Adventure Operations Manager is responsible for the administrative leadership of the Adventures Department in order to ensure quality and impactful programs in a manner consistent with MHA’s mission, vision, culture code and standards of conduct.

General Qualifications:

The Adventures Operations Manager is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming MHA’s Christian mission, vision, beliefs and standards of conduct. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs and retreats.

All staff are expected to join gatherings, which includes prayer, worship, and Bible-centered teaching.

Key Job Accountabilities:

• Maintain organization and efficiency by assisting the Adventures Director with administrative roles such as: tracking and organizing staff certifications & trainings; managing Google calendars; and disseminating pertinent administrative information to staff as directed.
• Work closely with the management team on scheduling, forecasting, and optimizing staffing.
• Maintain clear and timely communication with staff in all departments: Program, Registration, Outdoor Science, Guest Services, Human Resources, Creative Services and Accounting/Payroll.
• Represent MH Adventures in interdepartmental meetings as needed.
• Supervise Operations Supervisor and Customer Service Team to ensure professional and timely responses throughout the sales process of inquiry, booking, billing, and follow-up.
• Oversee Adventure Retail sales, including but not limited to product decisions, ordering and stocking to ensure revenue and expense targets are achieved.
• Lead by example in exercising and promoting an attitude of hospitality in all interactions with MHA guests and staff members.
• Improve operational systems, processes and policies to support our mission.
• Play a significant role in long-term planning, including both growth strategies and methodology to ensure lasting excellence.

• Other duties as assigned.

Supervisory Responsibilities:

• Operations Supervisor
• Customer Service Team Lead
• Customer Service Team