Advisor, IT BP (Mobility & Asset Management)
About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
JOB OVERVIEW
The Adv, IT Business Partner (Mobility & Asset Management) is responsible for overseeing end-user asset lifecycle management and mobile service/device strategy within the organization. This position ensures effective management of devices and assets (including procurement, tracking, and retirement),coordinates provider/vendor management for mobile services, and supports users with reliable and secure IT mobility solutions. This role will act as the bridge between the technology team, vendors, and end users to optimize service delivery and performance.
RESPONSIBILITIES
Asset Management & Lifecycle
• Oversee end-to-end IT asset management, including inventory, procurement, deployment, maintenance, and retirement of end-user devices.
• Maintain accurate and compliant records for all assets throughout their lifecycle, ensuring audits and reporting are up to date.
• Manage asset disposal in alignment with corporate security and environmental guidelines.
Mobility Services Management
• Develop, implement, and maintain mobile services strategies to support end-user needs (phones, tablets, etc.).
• Monitor mobile device usage, data security, and compliance with company policies.
• Work with internal IT teams to ensure effective mobile device management solutions (MDM, ABM, security policies, remote support, etc.).
Provider and Vendor Management
• Oversee relationships with service and technology providers related to asset and mobility management.
• review contracts and service level agreements (SLAs), monitor vendor performance, and drive continuous improvements.
• Approved Proof of performance for all asset management devices for all regional services
• Act as main escalation point for provider-related issues impacting assets to end users.
Support & Communication
• Serve as primary point of contact for all end-user mobility and asset questions, requests, and escalations.
• Ensure end users are provided with excellent and timely support, including training on new devices/services.
Process Optimization & Continuous Improvement
• Proactively identify process gaps and improvements for asset and mobility management.
• Drive automation initiatives and digital transformation opportunities to enhance service delivery.