Advisor Support Services

You will manage a portfolio of Fellows, respond to routine inquiries, maintain case records, and provide support related to education, funding, benefits, and wellbeing. You will administer higher-education funding workflows, coordinate payments and benefits, support communications and events, maintain Airtable data, and escalate complex, safeguarding, or policy-sensitive matters.

Responsibilities

• Manage an assigned portfolio of Fellows and provide routine support
• Conduct Fellow support and advising calls
• Escalate complex cases, funding exceptions, appeals, hardship needs, wellbeing concerns, and safeguarding matters
• Maintain safeguarding, privacy, data-protection, and documentation standards
• Support higher-education funding workflows, payments, and benefits administration
• Coordinate funding requests and payments with Fellows, universities, and partners
• Support Fellow communications and major virtual and in-person events
• Maintain Fellow, funding, and partner data in Airtable and other systems
• Maintain workflows and operational resources and identify recurring inefficiencies

Requirements

• Experience working with young people across global cultures
• Organizational, detail-management, and problem-solving skills
• Written and verbal communication skills
• Experience supporting financial administration, reporting, databases, and process improvement
• Experience using databases, project-management systems, Airtable, and Google Workspace
• Commitment to ethics, integrity, confidentiality, and safeguarding young people
• Bachelor's degree or equivalent education and relevant experience
• Willingness to work extended hours and potentially travel internationally

Benefits

• Secondary education opportunities
• Technology package
• Rise Residential Summit
• College advising
• Higher education scholarships
• Additional convenings
• Funding