After-Sales Consultant - (Fitness & Wellness Equipment)
Jadeer is hiring for one of its clients, a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market, an After-Sales Consultant to lead a team of technicians responsible for the installation, maintenance, and repair of gym equipment.
Role Overview
The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership, scheduling service calls, ensuring quality repairs, mentoring technicians, and serving as the escalation point for complex issues.
Responsibilities:
Supervise and coordinate daily activities of technicians across workshop and field assignments
Schedule and prioritize service calls, installations, and preventive maintenance visits
Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills, ellipticals, strength machines, etc.)
Ensure SLA compliance and monitor first-time-fix rates and response times
Train, mentor, and evaluate technician performance; support onboarding of new team members
Act as escalation point for complex technical issues or client complaints
Maintain accurate service records, parts usage, and job reports
Coordinate with the After-Sales Manager on spare parts inventory, tooling needs, and recurring issues
Ensure technicians follow safety protocols and manufacturer service standards
Liaise with clients (gyms, health clubs, hotels) to ensure satisfaction post-service
Requirements:
1+ year of experience as a Consultant/Supervisor in gym/fitness equipment technical service
Solid hands-on technical background in gym equipment repair and maintenance (electrical, mechanical, or electromechanical systems)
Valid driving license (field visits required)
Ability to manage scheduling and prioritize competing service demands
Strong communication skills for client-facing situations
Qualifications
Technical diploma/certification in electromechanical, electrical, or HVAC-related fields (preferred)
Experience with specific major gym equipment brands preferred
Experience with CMMS/service ticketing software preferred
Bilingual (Arabic/English) preferred, especially useful for premium client accounts
What We Offer:
Competitive salary based on experience
Health insurance
Career growth within a leading fitness & wellness equipment company
If you're a hands-on technical consultant ready to be in a top-performing service team, we'd love to hear from you. Apply now!