After-sales Engineer (Cloud Native / Kubernetes / DevOps)
Summary
An After-sales Engineer provides technical support and troubleshooting for enterprise customers using Kubernetes, cloud-native technologies, and DevOps tools, helping with deployment, implementation, and post-deployment stages.
Up to S$8,000 + Performance Bonus
Singapore | Monday to Friday, Office Hours
☁️ Kubernetes • Cloud Native • DevOps • Linux
Our client, a technology company specialising in cloud-native platforms, container technologies and enterprise DevOps solutions, is looking for an After-sales Engineer to support enterprise customers across industries including banking, finance, telecommunications, manufacturing and technology.
Job Responsibilities
- Provide technical support and guidance to customers during product deployment, implementation and post-deployment stages
- Troubleshoot technical issues involving Kubernetes, container platforms, Linux systems and cloud-native environments
- Support the deployment, configuration, operation and maintenance of enterprise cloud platforms
- Investigate customer technical issues and provide timely resolutions
- Prepare implementation plans, technical documentation, reports and deployment-related materials
- Conduct product demonstrations, technical discussions and customer training where required
- Work closely with sales and technical teams to understand customer requirements and propose suitable solutions
- Manage and respond to customer technical support tickets
- Coordinate with customers, partners, vendors and internal stakeholders during project implementation
- Gather customer feedback and technical requirements to support product improvement
Requirements
- Degree in Computer Science, Computer Engineering, Information Technology or a related discipline
- At least 1 year of relevant experience in Cloud, DevOps, IT Infrastructure, System Administration, Technical Support or related areas
- Hands-on knowledge or experience with Kubernetes and Linux
- Familiarity with Docker, container technologies, cloud-native platforms or DevOps tools
- Experience supporting deployment, implementation or operations of enterprise systems will be advantageous
- Strong troubleshooting and problem-solving skills
- Comfortable communicating with customers and handling technical discussions
- Able to work independently as well as within a technical team
Why Join?
- Salary up to S$8,000 + Performance Bonus
- Exposure to large-scale Kubernetes and cloud-native projects
- Opportunities to work with enterprise and financial-sector customers
- Regional project exposure
- Career development within Cloud Native, DevOps and enterprise technology
- Monday to Friday office hours
Interested candidates are invited to apply with an updated resume.
EA License No.: 23C1703
EA Personnel No.: R1762582
EA Personnel Name: Wong Choo Sian, Jabez