After sales Engineer
Summary
After-Sales Engineer serving as the technical bridge between enterprise customers and internal teams for a cloud-native/container platform company, delivering on-site training, managing support tickets, preparing technical documentation, and providing pre- and post-sales support using Kubernetes, DevOps, and cloud computing technologies.
Our client is a well-established technology company specialising in cloud-native and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.
Key Responsibilities
- Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
- Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
- Partner with the sales team to identify business opportunities, develop solution proposals, and provide pre- and post-sales technical support
- Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
- Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
- Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
- Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
- Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
- At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects (prior after-sales experience is a bonus)
- Solid understanding of cloud computing technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
- Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
- Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
- Experience with large-scale enterprise project delivery or cloud infrastructure operations (is a bonus)
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website: www.dadaconsultants.com
EA License No.: 18S9037
Business Registration Number: 201735941W