Aftersales Engineering Manager

We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.

Job Requirements:

* Bachelor’s degree in Engineering (Mechanical or Electrical).

* 15–20 years of total experience, including 5–10 years in a managerial role.

* Previous experience in After Sales, Technical Support, or Service Management.

* Strong leadership, communication, and problem-solving skills.

* Solid understanding of troubleshooting, field service, spare parts, and warranty management.

* Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management.

Requirements

* Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence.

* Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.

* Handle escalated customer issues and ensure timely and effective resolution.

* Develop strategies to improve customer satisfaction and enhance service efficiency.

* Manage service contracts, warranties, and quality standards.

* Monitor team performance, establish KPIs, and drive continuous improvement.

* Manage service and spare parts revenue, budgeting, forecasting, and business growth.

* Collaborate with Sales and other departments to improve product performance and customer experience.

* Coach, train, and develop the engineering team.

Benefits

* Competitive Salary.

* Medical Insurance.

* Social Insurance.

* Working Hours: 9:00 AM – 5:00 PM.