After Sales Manager (Maternity Cover)

After Sales Manager
📍 Hybrid (Wantage or St Ives / Remote)
🔹Maternity Cover (14-month FTC)

Are you a highly organised, customer-focused professional with experience managing projects, client relationships, and logistics? We're looking for an After Sales Manager to join our team and play a key role in delivering exceptional service from project completion through to successful delivery and customer satisfaction.
In this varied and fast-paced role, you'll act as the primary point of contact for customers, coordinating projects, managing timelines and resources, and ensuring products are delivered efficiently, on time, and within budget. You'll work closely with sales, operations, logistics, warehouse, and technical teams to ensure a seamless customer experience.

This role can be based at either our Wantage or St Ives office, with hybrid working opportunities.

What You'll Be Doing

Managing customer accounts and building strong, long-term client relationships
Acting as the main point of contact throughout the project lifecycle
Coordinating project schedules, resources, and equipment
Ensuring projects are delivered on time, within budget, and to agreed margins
Managing order fulfilment, dispatch, and delivery coordination
Monitoring project progress through CRM systems and maintaining accurate records
Liaising with warehouse and logistics teams to resolve shortages, discrepancies, or delivery issues
Following up with customers post-delivery to ensure satisfaction and identify future opportunities
Supporting continuous improvement and ensuring excellent service delivery at every stage

What We're Looking For

Experience in a customer-facing project coordination, account management, or after-sales role
Strong project management and organisational skills
Previous exposure to warehouse, logistics, or supply chain environments would be advantageous
Excellent communication and relationship-building skills
Strong attention to detail and the ability to manage multiple priorities
Proficiency with CRM and ERP systems, as well as Microsoft Office applications
A proactive, solutions-focused approach with the ability to work independently and collaboratively

Why Join Us?
This is an excellent opportunity to join a collaborative team where you'll have the chance to make a real impact on customer experience and project delivery. You'll work across multiple departments, helping to ensure every project is completed to the highest standard while building long-lasting customer relationships.

We offer a competitive salary and an excellent benefits package designed to support your health, wellbeing, and work-life balance, including:

25 days annual leave plus bank holidays
Health Care Cash Plan
Group Personal Pension Scheme
Health & Wellbeing Programme
Company Sick Pay
24/7 Employee Assistance Helpline
Cycle to Work Scheme
Long Service Awards
Ongoing training and development opportunities
Career progression within a growing and ambitious business

If you're an organised problem-solver with a passion for customer service and project coordination, we'd love to hear from you.