After Sales Manager

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

• After sales operations in country level
• Implementation of the Company After Sales strategy into local operations.
• Building local After Sales strategy.
• Development of the local Service networking including service dealers.
• Development and implementation of ESW.
• Contract person to factory in ESW.
• Parts sales to customers and service network.
• Workshop and field service operations -own operations and service dealers.
• Warranty handling to customers.
• Service agreements sales.
• Technical support to customers.
• After Sales marketing focus locally.
• Reman operations in case of RHI.
• Safety in After Sales operations.
• Key customer co-operation together with Sales.
• Co-operation, support and communication with stakeholders.
• Representing country operations in area/factory After Sales forums

Ponsse wants to develop a working culture and environment that helps to bring the best out of everyone as individuals and us all together. Customer is always in the center of our work and we continuously encourage open and proactive communication, teamwork and taking responsibility as well as agile execution. We truly care about our people, their wellbeing and growth. We are Ponsse family.