After Sales Service Representative

After Sales Service Department

Reports to: Branch Manager

Position Summary

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.

• Ensure high levels of customer satisfaction through excellent sales service.

• Become familiar and stay knowledgeable on our inventory.

• Comply with inventory control procedures and RMA’s.

• Enter Quotes and Order, and order verification.

• Expedite orders and incoming PO’s and Sales orders.

• Advise sales of any changes on incoming PO’s and Sales orders

• Update Sales orders with any changes to customer information

• Other sales/expediting duties as assigned by manager.

Required skills & Abilities

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

• Basic understanding of sales principles and customer service practices

• Solid communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment.

Education & Experience

• High school diploma required; college coursework preferred.

• At least two years of administrative experience is preferred